How Well Do You (& Your Organization) Deal With Change? (Frank Ideas)

Change happens, whether we want it to or not. How well we cope decides who wins and who loses.

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Do You (& Your Company) Embrace Change? Or Does It Scare You?

You know as well as I do that change is inevitable, and the pace of change is skyrocketing.

That scares a lot of us. As people we feel threatened. More and more of what used to be jobs done by humans are being replaced by automation. So where does that leave a role for workers? And companies are struggling to change quickly enough to adapt to the rising demands of customers.

I've been exploring change in two ways lately:

For my upcoming book, PeopleShock: Solving the Dreaded People Problem, For Customer & Business Success. The book excerpt, As More Gets Automated, Is There Still A Role For People In Businesses?, has generated a lot of interest.
My friend, Mariana Konsolos, and I have just launched the Talking About Change podcast and project. Here we explore the personal impact of change, and how, as individuals, we can handle it better. If you've ever wondered about the real Tema Frank behind my public professional persona, check it out. My change challenge is reveal more of myself, even to colleagues!

I'd love to hear your thoughts on both aspects of change. How do you deal with it? How is your organization dealing with it?

Will You Do Me A Favour?

Would you please take 2 or 3 minutes and fill in the reader survey at http://bit.ly/FRreaders

As a thank you, everyone who answers will have a chance to win the book, Tilt: Shifting Your Strategy From Products to Customers, which was listed by Forbes, Fortune and strategy+business as one of the best business books of the year.

In Case You Missed It ...

Highlights from the Frank Reactions Podcast & Blog

Why The Net Promoter Score Is Overrated (& What You Should Measure Instead)
What matters is "share of wallet", not NPS, argues Tim Keiningham, author of The Wallet Allocation Rule: Winning the Battle for Share. Many people will promote you AND your competition.
Listen on iTunes
On Blog + Transcript

Find Little Useful Ways To Help Your Customers – Jay Baer
Jay Baer, of Convince & Convert, the Social Pros podcast, and author of the wonderful book, Youtility, says that the way to win customers in today’s world is to be ultra-helpful.
Listen on iTunes
On Blog + Transcript

A Sure-Fire Way To Scare Off Customers
Common mistakes people make in asking customers or prospects for information.

If you liked this email, please share it! And remember to fill in the survey at http://bit.ly/FRreaders. Thanks!

What's Your Biggest Fear? I revealed mine in the new Talking About Change podcast. We hope to help others with change by discussing how we deal with it.

Tema